I had a very disappointing experience with the service. I bought a plastic bag and returned it right away, as I wasn't satisfied with the color. However, my return was denied with an unfounded claim of scratches. The support team was unhelpful and unresponsive. They did not provide any photos from the pickup or shipping process when I asked, which raises serious doubts about their return policy. The packaging for plastic items was inadequate, and the handling was careless. I would strongly recommend avoiding purchases from this seller, particularly for high-priced items.
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