I opened an account to purchase large coyote fur/skins and parka strips for a project. I had made purchases on 3 different occasions, with the parka strips being the first. The products I received were lovely fur pieces as described on line, however, there was an error made with pricing. After speaking with the service people, who I found understanding and polite, they saw the error and a credit was processed to correct. I made 2 other purchases of 3XL coyote skins, and I did have an issue with the quality of one. After speaking to customer service and emailing, they had no problem replacing the skin and a new skin was sent (of my choice) All the coyote skins are lovely and good quality. On all purchases, the postage was free as agreed, and I have to admit, lightning fast out of province. The other point worth noting was the direct communication with the customer service and the fulfillment people…who answered my phone calls, emails and texts promptly and went out of their way to ensure I was sent a replacement coyote skin I would be happy with. Thank you for your help and I look forward to future shopping.
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