Initially I was very happy with Outfittery and bought quite a few items that were in my first box. Around Christmas time I received my second box and I was less impressed with this, it was also too soon after the first box, but that was probably my fault for not delaying this. The items in the second box were quite similar to the first box but with some additional wacky items that did not seem in any way similar to the items I had liked to give the stylist an idea of my taste. I decided to send all of the items back and packaged them all up to return to the post office. The next day, my 12 year old daughter answered the door to someone claiming to be at my house to collect a return. She looked in to the hall and saw my boxed up Outfittery box and handed this over. I was out walking the dog and when I returned and heard this, I was very concerned that I had been a victim of fraud. It is not normally part of the returns process for a collection service to be provided. I e-mailed Outfittery and got no response. I ended up calling the police to report this as I genuinely thought that we had been the victims of a crime.Late the next evening I received an e-mail to say that my items had been collected and were on the way back to Outfittery. It was some 3 weeks later when I eventually received a response and it lacked any compassion or understanding of the genuine distress this had caused. I informed them how furious I was with this dreadful service, but they certainly gave the impression that they couldn’t care less. The final insult in the story is that they have charged me for a belt that they claim I did not return, but I know for a fact that I did return it as a I didn’t even take the multiple belts that were in the box out as I did not need any more of them! I would genuinely urge caution when using this company. Their customer service is the worst I have ever dealt with.
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OUTFITTERY is a personal shopping service for men and women.
Personal stylists handpick clothes and put together outfits that match your style, size, and budget. You get to check your selection before it’s sent, try everything on at home, and only pay for what you keep. Shipping and returns are always free.
