They sent my husband a box which was delivered to the wrong address. My husband couldn’t locate the box for a few weeks (outfittery were aware of the situation) and by the time he located it and was able to retrieve it Outfittery had taken nearly £1000.00. They were very responsive to emails initially and said they would give my husband 7 days to decide if he’d like to keep anything and then refund the difference. However my husband decided he did not want to keep anything of the items, returned the whole box within the timeframe and has not received a refund. Outfittery are now not responding to emails and my husband gets an automated response to say the email address is not monitored, yet this is the email Outfittery advertise on their FB page
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OUTFITTERY is a personal shopping service for men and women.
Personal stylists handpick clothes and put together outfits that match your style, size, and budget. You get to check your selection before it’s sent, try everything on at home, and only pay for what you keep. Shipping and returns are always free.
