I have been a customer of Outfittery for some time and purchased many items. My latest box arrived in January and the selection was not great. I wanted to return most of the items. When I logged in to make my selections and pay, the app wouldn’t let me process the order and pay for the items I wanted. The website never works. I decided I would try again later as it was clearly a problem on their end. Outfittery then attempted to take nearly £1,000 from my account for the full box. I emailed their payments team to explain what had happened and ask them to allow me to pay for the items I wanted.I received a blunt email from an Olivia Lookiero which essentially said that the “debt” was outstanding and would need to be paid.I responded to say again I was happy to pay for the items I wanted to keep but the problem was on their end when I tried to pay and surely the order could be reversed.Olivia Lookiero responded with an incredibly patronising email not admitting to any mistake on their part and advising the full amount would be payable until the box was returned, at which point the order could be reversed and the kept items could be paid for! Appalling customer service and responses akin to a dodgy debt collection agency. I will not be be using Outfittery again and will be sharing my experience with others.
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OUTFITTERY is a personal shopping service for men and women.
Personal stylists handpick clothes and put together outfits that match your style, size, and budget. You get to check your selection before it’s sent, try everything on at home, and only pay for what you keep. Shipping and returns are always free.
