Absolutely appalling company! DO NOT USE! We’ll be taking legal action against this company. My son tried to return the items he received, he emailed the company to advise that the returns portal wasn’t working and he couldn’t get access to his account, he also advised them to cancel his subscription. He had to email several times before eventually getting a response, telling him he needed to go on his account to cancel the subscription and return the items, even though he’d told them he couldn’t get access to his account. He eventually managed to return the items but despite this they charged him over £700, even though they received the goods back. He’s currently processing a chargeback with his bank and emailed the company again. Despite this, the company continued to send another box of clothes out, I rejected the delivery as he’d moved out and did not want the clothes (he’d tried cancelling several times). however even though the goods were not accepted they charged him again, over £900. He is currently in the process of contacting his bank again! This company makes it difficult to return items, do not respond to emails when you try to cancel and still charge when you don’t have the goods! I can’t stress enough how you should avoid this company. The are trading fraudulently. We’re in the process of dealing with the international consumer centre!
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OUTFITTERY is a personal shopping service for men and women.
Personal stylists handpick clothes and put together outfits that match your style, size, and budget. You get to check your selection before it’s sent, try everything on at home, and only pay for what you keep. Shipping and returns are always free.
