On the whole I like Outfittery and their clothes. I switched when Stitch Fix closed and sadly the 20% discount for a full box isn’t offered which is a shame. I would probably purchase more items if they offered it. My biggest grievance is with the return aspect. Twice now I have been charged in full for a box I returned full. Most recently I was charged £645 for a box where I only kept a £20 vest. I immediately complained and to be fair I had a quick response. BUT, the £645 was taken out my account in 24 hours and the refund of £625 is still not in my bank 5 days later! I’m over my overdraft and being charged daily by my bank. The error is Outfittery’s there should be no instance where I am the one out of pocket for their error, but I am. I am now not getting a response querying my refund.
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OUTFITTERY is a personal shopping service for men and women.
Personal stylists handpick clothes and put together outfits that match your style, size, and budget. You get to check your selection before it’s sent, try everything on at home, and only pay for what you keep. Shipping and returns are always free.
