Absolutely dreadful experience with this company. Received my first order last month, the clothes were of good quality but unfortunately not my style. When I went to return the order the online link did not work, I emailed the company explaining my situation and that I could not access my account but received nothing back. I was then charged the full amount £704 in which I contacted the company again and eventually received details on what I could do. They received my parcel back over 2 weeks ago now but I still haven’t been refunded. I have emailed the company multiple times trying to cancel my subscription and close my account as apparently my account does not exist on the website, but the reply I get tells me I have to do this via my account which I cannot access.I am still receiving emails saying that I will be receiving more parcels soon but I have no way of cancelling this. The whole process has just been so stressful. Definitely would not recommend!
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OUTFITTERY is a personal shopping service for men and women.
Personal stylists handpick clothes and put together outfits that match your style, size, and budget. You get to check your selection before it’s sent, try everything on at home, and only pay for what you keep. Shipping and returns are always free.
