I received a box of clothes on the 3rd December. I returned the entire box almost immediately on Tracking confirms it was delivered to one of their mailing hubs on the 7th December 2025. On the 31st December they debited my card with the total cost of the box - over £600. I’ve tried to contact them numerous times and despite getting a response that they were issuing me with a refund I still have received nothing and I am currently accruing interest on the amount on a credit card at 24.9%. This is totally unacceptable and the inability to be able to contact them directly is so frustrating.
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OUTFITTERY is a personal shopping service for men and women.
Personal stylists handpick clothes and put together outfits that match your style, size, and budget. You get to check your selection before it’s sent, try everything on at home, and only pay for what you keep. Shipping and returns are always free.
