I have followed the instructions from the recent reply and below is a copy of the email sent. Let’s see if you respond to this! Formal Complaint - Non-Delivery of Order To the Outfittery Support TeamI am contacting you again following your response to my Trustpilot review. As requested by your social media team, I am submitting this form to resolve the ongoing issue regarding my undelivered order.The facts of the matter are as follows:* The Issue: My parcel was lost by your chosen courier, Evri.* Liability: Under consumer rights legislation, the responsibility for the item remains with the retailer until it is in the physical possession of the consumer. As I have not received the goods, I am not liable for payment.* Previous Contact: This is one of many attempts to resolve this. I have attached the screenshot of your Trustpilot response as requested.Because of the lack of resolution thus far, I have shared the details of this case—along with a collection of similar customer experiences from Trustpilot—with the BBC Watchdog editorial team for investigation.I expect an urgent response confirming that you have taken this up with Evri and that my account balance has been cleared.RegardsEDIT 13/1 - and here is your reply!IMPORTANT NOTICE.Hello, thank you for contacting Outfittery. The email address you are writing to is not being monitored. If you require assistance from our customer service team, please visit our FAQsWICHTIGER HINWEIS.Hallo, vielen Dank, dass Sie sich an Outfittery wenden. Die E-Mail-Adresse, a die Sie schreiben, wird nicht überwacht. Wenn Sie Hilfe von unserem Kundenservice-Team benötigen, besuchen Sie bitte unsere FAQs unter AVIS IMPORTANT.Bonjour, merci de contacter Outfittery. L'adresse e-mail à laquelle vous écrivez n'est pas surveillée. Si vous avez besoin de l'aide de notre équipe de service client, veuillez consulter notre FAQ à l'adresse So there to go!!!Links had to be removed from email as not allowed here
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OUTFITTERY is a personal shopping service for men and women.
Personal stylists handpick clothes and put together outfits that match your style, size, and budget. You get to check your selection before it’s sent, try everything on at home, and only pay for what you keep. Shipping and returns are always free.
