I honestly wouldn't even give Outfittery one star! Horrendous customer service. Lack of consistency across website and emails.Received a box early December 2025, decided to keep 2 items (£78) and returned the rest (£299) using label and instructions provided. Online return function wasn't available. Late December 2025 received an email from Outfittery that as I was keeping all items, I had been charged the full amount for the box (£377). Immediately messaged providing evidence of return. Received no response. Contacted customer service via website - no response. Early January 2026 received email that returns received and that I'll be chatged £78 for items kept. No way of removing my card details from account to prevent £78 being taken. Emailed again. Again, no response. Still waiting for a response and my money back.
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OUTFITTERY is a personal shopping service for men and women.
Personal stylists handpick clothes and put together outfits that match your style, size, and budget. You get to check your selection before it’s sent, try everything on at home, and only pay for what you keep. Shipping and returns are always free.
