Avoid - useless, incompetent scammers. I received a box from which I kept one item of clothing. I returned the box in line with the instructions and within the time specified. I was subsequently charged for additional items that I had not kept totalling just over £400 which basically cleared out my account. What annoys me most is it is clearly sheer incompetence because the box I returned clearly arrived because my account suggests I returned some items. Just the person who processed this on their side didn't seem to notice the many other items I had returned and shouldn't be charged for. Worse still you can't call anyone - the number just says everyone is busy and then hangs up. I've submitted an online form requesting a refund with my proof of return and I'm yet to receive a response. Completely useless. Avoid at all costs.UPDATE: following the response, the customer service team have now been in touch to process the refund for the incorrectly charged items.
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OUTFITTERY is a personal shopping service for men and women.
Personal stylists handpick clothes and put together outfits that match your style, size, and budget. You get to check your selection before it’s sent, try everything on at home, and only pay for what you keep. Shipping and returns are always free.
