I cancelled an upcoming box months and advance. In the online website it shows us cancelled but then it said it was sent and delivered. The delivery driver threw the package outside a random house. When I talk to royal mail about it they said that the address on the package was wrong. I sent an email to outfittery explaining with screenshots of the royal mail convo that the package had apparently been delivered to the wrong address and I didn't have it and they agreed to freeze my payment until it got sorted. I wake up today 400 pounds down because they've charged me anyway even though I didn't order this package I didn't receive this package and they said they wouldn't. I've sent numerous emails to them and they just ignore them I think they're actually a scam company.I'm in the process of seeking legal advice, hopefully some justice can be brought to these scammers.
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OUTFITTERY is a personal shopping service for men and women.
Personal stylists handpick clothes and put together outfits that match your style, size, and budget. You get to check your selection before it’s sent, try everything on at home, and only pay for what you keep. Shipping and returns are always free.
