Like the countless other people who had previously used Stitch-Fix (and which I had cancelled), suffering at the hands of this disgraceful company, I too am now left without a significant sum of money which has been taken from my bank account. At no point have I given any form of permission for Outfittery to have my bank details and take payments at unforeseen times Again, like everyone else, back in February '24 there were numerous spam-style emails in my work email address. I reported them as phishing. Then I opened one that seemed to indicate there was an invoice...They seemed to be planning to deliver a box of clothing (for the wrong size and gender!) and to my previous address from which I moved 18 months ago. I used their website contact form, emailed them several times and spent a great deal of time trying to call them on the phone (you are put on hold until it rings off telling you to call back, after 20 minutes). Eventually I spoke to someone there (Ilias) who assured me they would get the box back from my previous address and I requested that all my details be removed and fully cancelled.On Sunday 30th June, I noticed in my banking app the totally unexpected amount of almost £499.98 in pending. I contacted the bank immediately to have it reversed. I sent emails to Outfittery on 1st July and 2nd and tried to call them but with no answer. However, they have taken the payment again and I cannot describe what this has now caused.This company is an absolute disgrace and is actively causing financial hardship. I cannot understand how, in times of such strict regulations, this should have been able to happen. Claiming that there was an 'opt-out' in countless spam emails from a company whose name you have never heard of, is not enough.
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OUTFITTERY is a personal shopping service for men and women.
Personal stylists handpick clothes and put together outfits that match your style, size, and budget. You get to check your selection before it’s sent, try everything on at home, and only pay for what you keep. Shipping and returns are always free.
