Really unimpressed with this company. As a previous Stitch Fix customer, I didn’t give authorisation for my details to be transferred, didn’t request a box and certainly didn’t receive one but have somehow been charged £496 pounds which has been taken from my bank account!Apparently Royal Mail delivered a box to me - they didn’t- and outfittery said they’d look into this well over a month ago but I’ve heard nothing back despite requesting updates. I did not give authorisation for my bank details to be transferred and so now I’m nearly £500 out of pocket for something I didn’t request nor receive. When businesses transfer customer details, they are not allowed to transfer payment details without authorisation so I’m not sure how this has been allowed to happen. I didn’t want to leave any negative reviews as I prefer to seek resolution in the first instance but I’m at a loss as to what to do now the company are not responding to me.
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OUTFITTERY is a personal shopping service for men and women.
Personal stylists handpick clothes and put together outfits that match your style, size, and budget. You get to check your selection before it’s sent, try everything on at home, and only pay for what you keep. Shipping and returns are always free.
