Like many on this site, I was referred to this company via Stitch Fix. I was sent a box in February which I was not expecting and as I felt the quality of the clothes was poor and did not in any way suit what I would wear, I sent the box back and emailed customer support asking them to not send any further boxes. I then received another box in April. Again, I contacted them to ask them to stop sending boxes and returned the items. 10 weeks later they attempted to take money from my account for the box I returned. I have emailed them to day it was returned and have heard nothing back except an automated message requesting payment of over £300. I have emailed to say how stressed and upset this is making me but no reply.I am utterly at a loss as to what to do. This company is, as evident by looking at other reviews, completely ineffective at managing their communication and emails. The stress of this is making me so unwell and I am terrified of getting debt collectors. Outfittery, you need to change the way you do business, you cannot simply ignore all these reviews
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OUTFITTERY is a personal shopping service for men and women.
Personal stylists handpick clothes and put together outfits that match your style, size, and budget. You get to check your selection before it’s sent, try everything on at home, and only pay for what you keep. Shipping and returns are always free.
