Similar to other reviews here, I believe my details were sold to Outfittery when they took over from StitchFix in the UK. I did not choose to sign up with Outfittery when prompted, yet this did not stop them from sending a box worth £500+ to my previous address listed with StitchFix, which I no longer live at.It is not possible to cancel the subscription or amend the address without an account, which I do not have as I never actually signed up. This experience alone ensures that I won't be signing up with them in the future.My interaction with customer service has so far been limited to automated emails stating "unforeseen circumstances" have delayed their response to my case. Thankfully, unlike others here, I have not yet received emails demanding payment. However, I am sure these will be on their way soon, as I have had to cancel my credit card to avoid being charged for clothes that I didn't order and weren't even sent to my address.This experience has been incredibly frustrating, and I would advise anyone considering Outfittery to be cautious. Their customer service is unresponsive, and their practices regarding acting on transferred customer details without consent are highly questionable.
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OUTFITTERY is a personal shopping service for men and women.
Personal stylists handpick clothes and put together outfits that match your style, size, and budget. You get to check your selection before it’s sent, try everything on at home, and only pay for what you keep. Shipping and returns are always free.
