I was a stitchfix customer. I ignored emails from outfittery saying that a box had been sent, assuming it was a scam because I knew I hadn’t ordered anything from anyone. Then I got emails saying I had to collect the box from the post office. I emailed outfittery to say that I didn’t want the box and wouldn’t be fetching it, also asked them to delete my info. A few weeks later I received more emails demanding payment. I emailed them again saying I won’t be paying because I didn’t order the box and I didn’t actually have any clothes. Lo and behold, the box turned up with Royal Mail the next day. It clearly says on the box that it hadn’t been delivered before then. My partner has taken a video of me opening the box, counting all the items, returning all the items to the box and then taping it up. After reading all the reviews we thought it safer to video us putting all the clothes back, so we do not get charged for an item like others seem to have been done. I have taken photos of the postage labels too and we have copies of the tracker. I will be sending the box back tomorrow. We have also contacted BBC Watchdog. What a shocking way to do business.
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OUTFITTERY is a personal shopping service for men and women.
Personal stylists handpick clothes and put together outfits that match your style, size, and budget. You get to check your selection before it’s sent, try everything on at home, and only pay for what you keep. Shipping and returns are always free.
