I was a very satisfied StitchFix customer so I thought I’d give Outfittery a try. Once I received my first box and returned a few items, I received a payment request. I paid using my usual Debit Card. Outfittery declined my payment. There is nothing wrong with my card as it’s the only one I have and I use it all the time. I immediately contacted the company to ask for help. It’s now been two weeks. All my emails remain unanswered, I only receive automated replies telling me to be patient because they have long waiting times. However, they keep writing to me asking for payment and today I received another mail threatening me with an additional fee if I do not pay up.I have written again asking for help. I also tried the phone number on their website and the line went dead. Their “customer service” is non-existent. Steer clear.
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OUTFITTERY is a personal shopping service for men and women.
Personal stylists handpick clothes and put together outfits that match your style, size, and budget. You get to check your selection before it’s sent, try everything on at home, and only pay for what you keep. Shipping and returns are always free.
