EDIT: Moving from 3 stars to 1 star because this company is just in total chaos. A month after reporting a faulty item I still have not received a replacement or refund. Within that month, I HAVE received an alert that a new box was ordered (which I absolutely did not order and have an email chain stating I don't want further boxes), and multiple emails saying they are waiting for information from me - which they are not. I have just spent a long time on hold waiting to speak to someone, ending in the automated voice saying no one is available and hanging up on me. I am genuinely concerned that this company has my bank details and have no choice but to raise this with my bank. Avoid at all costs. ORIGINAL REVIEW: So I want to write a balanced review, I actually didn't rate Stitch Fixes selections and I thought Outfittery did a great job. I didn't love every item they chose but I thought they listened to my feedback much more thoroughly. The issue is a skirt I kept - and for a particular event (next week!) - and it fell apart on the first wear. I contacted them repeatedly over email and phone, and have yet to hear back. I received an email back today, which I assumed related to my emails and calls about the skirt, but it was saying their returns have not been processed and I have a balance outstanding. I really want to give you a good review Outfittery, you picked great items, but I still don't have the replacement damaged skirt (it's been a month), and potentially are taking more money off me for a tracked return? At the point of raising this with my bank, which isn't a good look for any company. I hope this review will make a clearly overwhelmed customer service team step in. It's a shame, it's a great idea and service.
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OUTFITTERY is a personal shopping service for men and women.
Personal stylists handpick clothes and put together outfits that match your style, size, and budget. You get to check your selection before it’s sent, try everything on at home, and only pay for what you keep. Shipping and returns are always free.
