Like others I thought I would try Outfittery after loving Stitchfix. The selection I received in my box was decent (though I felt there were too many items) and I kept 3 pieces. I followed the returns process correctly and in the right time period. I then received an email attempting to charge me for 5 items, so for an extra 2 I hadn’t kept. I messaged Outfittery straight away but only received a generic ‘we’ll get back to you’ response and have tried to call several times, but nothing has been resolved. In the meantime they’ve continued to send me payment reminders and have now sent an email threatening me with dept collection. I’ve contacted them again, but fear they will not respond. I’m appalled at the service and stress they’re causing. I won’t be using them again and urge others to do the same.
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OUTFITTERY is a personal shopping service for men and women.
Personal stylists handpick clothes and put together outfits that match your style, size, and budget. You get to check your selection before it’s sent, try everything on at home, and only pay for what you keep. Shipping and returns are always free.
