I was a huge fan of Stitch Fix but have not had a good experience of Outfittery at all. I will not be using them again. Firstly, I was sent £500 of clothes that I never ordered, having been automatically transferred from Stitch Fix. I had no knowledge of this because their emails on transfer from Stitch Fix were all in my junk emails (unsurprisingly, since I never signed up). Like many others here, an item was missing from the box (which never happened in 3 years at Stitch Fix). Fortunately, I managed to clear this with customer services and the item was removed from my box and the invoice. The box also included a note from the stylists addressed to someone else. I did keep one tshirt which obviously I am happy to pay for, but they won’t provide me with details to do so. They have emailed me numerous times demanding payment with a link to “pay now”, however there is no working link on the email. I have responded twice asking for a link, but have had no response, other than further chasers for payment. They are now threatening additional late payment fees (with no indication of how much these are) despite not actually enabling me to make the payment. All in all, it hasn’t been good and I would steer well clear.
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OUTFITTERY is a personal shopping service for men and women.
Personal stylists handpick clothes and put together outfits that match your style, size, and budget. You get to check your selection before it’s sent, try everything on at home, and only pay for what you keep. Shipping and returns are always free.
