I was a Stitch Fix customer and my details were transferred over to Outfittery. I bitterly regret deciding to give them a go and wish I’d just not given my consent for the changeover, as it seems that I can’t even cancel my Outfittery account now. I was put on to ‘Autopilot’ without my consent or without even activating my account, and an order amounting to £356 was sent out to me. I was immediately anxious upon looking through the box as I noticed a £60 shirt (the most expensive item on the order) had not been included, and I foresaw issues with being charged for this. Well, I was absolutely right to worry. I sent the order back as I disliked all the clothes (very frumpy) with a written note on the returns form saying that the shirt hadn’t been included and I shouldn’t be charged. I also wrote the same note on my online returns, and sent an immediate email explaining what had happened with a photograph of what I’d been sent. I’ve sent a follow-up email and had no response from any of my correspondence - and, surprise surprise, I am being charged for my ‘kept’ item that I never received. I have told them the weight of the returned box and that this will match the outgoing weight, but, no response. I am so disgusted by the ethics and customer service of this company. Avoid at all costs - I really wish I had.
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OUTFITTERY is a personal shopping service for men and women.
Personal stylists handpick clothes and put together outfits that match your style, size, and budget. You get to check your selection before it’s sent, try everything on at home, and only pay for what you keep. Shipping and returns are always free.
