I am utterly disappointed and frustrated with my recent experience with Outfittery. Previously a Stitch Fix customer, my subscription details were sold to Outfittery after Stitch Fix closed. Unfortunately, I was not aware of this transition as the opt-out email was sent to an outdated email address I no longer use. Without my consent, I received an unsolicited box of clothes from Outfittery, which I immediately returned in its entirety, with proof of postage and the box's weight clearly documented.Despite returning everything, Outfittery charged me for two items that I returnedt. I have attempted multiple times to rectify this issue by reaching out to their customer service, but my emails have gone unanswered. This lack of response and accountability showcases a severe lack of professionalism and customer care.I caution potential customers to consider my experience as a warning. The transfer of customer details without explicit consent and the subsequent refusal to address or correct billing mistakes reflect poorly on Outfittery's business practices. I advise looking elsewhere for your clothing subscription needs where transparency and customer respect are a priority.
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OUTFITTERY is a personal shopping service for men and women.
Personal stylists handpick clothes and put together outfits that match your style, size, and budget. You get to check your selection before it’s sent, try everything on at home, and only pay for what you keep. Shipping and returns are always free.
