I was previously a Stitch Fix customer, who I found to be very good and easy to deal with. I received my first box from Outfittery and decided to keep 3 items. I entered my return online, had to do this twice as my account did not initially register my choices. Once it registered, I then could not return items as the return label was missing. I contacted them through their website and requested a new return label (this was one of the dropdown options so presume happens often). I received an email explaining they were very busy and my enquiry may take a while. After a couple of weeks I had still not received label so went on the website again. My account had reverted back to no return items requested. With no option to correct. I contacted them again to explain this was incorrect and ask again for a return label. 3 days later I have been charged for all items!! I have contacted them again today to complain but have only so far received automated holding emails for all enquiries. All I want to do is return items I am not going to wear! I will be reporting to Trading Standards unless there is a suitable resolution.
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OUTFITTERY is a personal shopping service for men and women.
Personal stylists handpick clothes and put together outfits that match your style, size, and budget. You get to check your selection before it’s sent, try everything on at home, and only pay for what you keep. Shipping and returns are always free.
