Ordered a box from these guys after Stitchfix went bust to try them out. Got the box fine, then notified Outfittery that I was returning all but 1 item, and shipped it back to them.A few days later I get charged for the full box (£550!), and email them to check why. No response.A few days later I get an email saying they have received my returns but they incorrectly state that I have kept 2 items. They issue a refund for the items they think I have returned. I again email them telling them that they have miscounted my returned items and overcharged me by £80. No response.I email again a week later asking for an update. No response.I email 4 more times over the next week. No response.I tell them if they don't get back to me I have no choice but to initiate a chargeback against them for the £80. No response.So now I have to try and convince my credit card provider to chargeback instead of them answering ONE SINGLE EMAIL.Avoid at all costs.
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OUTFITTERY is a personal shopping service for men and women.
Personal stylists handpick clothes and put together outfits that match your style, size, and budget. You get to check your selection before it’s sent, try everything on at home, and only pay for what you keep. Shipping and returns are always free.
