This company has debited the £50 hold fee used to verify my identity. The website stated this charge was to be reversed within 12 hours. Description: I signed up with Outfittery on the 27th March, submitted my card details and had a £50 charge taken. I was told this would be reversed within 12 hours. On the 3rd April this charge has still not been reversed and had now been debited showing on my credit card statement. I contacted their support on the 5th April no response yet. And contacted laura at outfittery.com a few days later, still no response. Why was this payment taken and not reversed as promised within 12 hours? This payment has been debited from my account against the terms I agreed to. Please refund immediatelyEdit, reply from 17 April is asking me to email Laura at outfittery.com but I have done this already on the 8th April but never had any response. So I will not be emailing again. My credit card provider is now assisting me with this as I have never had any reply from Laura or Outfitterys support team.
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OUTFITTERY is a personal shopping service for men and women.
Personal stylists handpick clothes and put together outfits that match your style, size, and budget. You get to check your selection before it’s sent, try everything on at home, and only pay for what you keep. Shipping and returns are always free.
