I am an old Stitch Fix customer and got so many emails from Outfittery that I decided to give them a chance. Big mistake! My first box arrived (nearly everything was the wrong size) but I was delayed returning the box. I was used to the Stitch Fix way who would send a email to remind us to post the box back or check out. I had not a single email from Outfittery other than one to say they had taken the full amount of £652.41. They emptied my bank account! That also meant that I was no longer able to check out online (I was keeping one item). I have emailed so many times requesting a refund and nobody has replied! I have even emailed Laura at outfittery dot com because that seems to be the address that is dealing with the ridiculous amount of complaints, but have heard nothing. To complicate everything, I have returned the box weeks ago using the pre-paid 48 Tracked label and the box is stuck in a delivery office. I have proof of all of this, which I have emailed to 'Laura'. I feel completely lost with this! I need my money back. I don't have the box anymore, and NOBODY is getting back to me! Also, FYI Royal Mail only compensate up to £150 which nowhere near covers the value of the box. I am livid with this company and regret so badly that I signed up with them. Stitch Fix were amazing. Outfittery are TERRIBLE!
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OUTFITTERY is a personal shopping service for men and women.
Personal stylists handpick clothes and put together outfits that match your style, size, and budget. You get to check your selection before it’s sent, try everything on at home, and only pay for what you keep. Shipping and returns are always free.
