I recently was moved from Stitchfix to Outfittery. While I generally appreciated my experience with Stitchfix, their selections sometimes missed the mark for me. However, their deals and prices were usually quite appealing. With hopes high, I eagerly tried out Outfittery, only to be left disappointed by the overall service.Let me address the primary issue: pricing. After finding a few items I liked in my box, I decided to keep them. However, upon checking the prices on the tags, I discovered that Outfittery had charged me more than what was listed. This came as quite a shock – I didn't sign up for a service to pay more than I would in a store. I reached out to Outfittery for an explanation but received a terse response after a lengthy wait: "Thanks for your message and sorry for any inconvenience. Different companies have different prices and that is due to many factors." This reply was unsatisfactory and left me feeling frustrated. I expected a clear explanation for the price difference and what these purported "factors" were.Moving on, despite specifying that I didn't want any coats in my box, I still received one. It seems the initial profile setup questions were disregarded, which is disappointing.Furthermore, my partner, who also received a box, only kept one item and returned the rest. However, he was charged for the entire box despite receiving confirmation that it had been sent back and received by Outfittery. As for me, while I returned my box, I'm still awaiting confirmation that I won't be charged for the entire contents.Another issue I encountered was the lack of synchronization between the app and website. I found myself receiving duplicate emails and notifications from both platforms, which was confusing and frustrating.To wrap up, I doubt I'll be giving Outfittery another try. The fact that they charge higher prices for items than what's listed on the tags is concerning, and the lack of transparency regarding these costs is unacceptable. Overall, the experience fell short of my expectations, and I hoped for better transparency and service.
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OUTFITTERY is a personal shopping service for men and women.
Personal stylists handpick clothes and put together outfits that match your style, size, and budget. You get to check your selection before it’s sent, try everything on at home, and only pay for what you keep. Shipping and returns are always free.
