I ordered two pairs of boots, but they arrived poorly packaged and were not what I ordered. Both pairs were at least two sizes smaller than expected. I reached out via the email on my receipt, but they basically said returning them would likely lead to loss in transit and I would need to pay for return shipping. They offered a 15% discount to keep the boots, despite them being unwearable. I found out returning them would cost £15, so I reluctantly accepted the discount, effectively losing £25 and stuck with two pairs of unusable boots. I would not trust them again.
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