Very disappointing experience. I completed 18.4 hours of work for Outlier and tracked all time in Hubstaff as required. I provided screenshots proving my hours were logged, yet payment was denied because the screenshot of the project appeared as lowercase “multimango” instead of capitalized “Multimango.”
In other words, the work was done and documented, but payment was refused over an internal labeling technicality. After 11 emails, support closed the ticket with no resolution. Contractors should keep independent records; even properly tracked hours may be disputed or denied.
I will be filing a wage complaint with the Massachusetts Attorney General and pursuing recovery through appropriate channels.
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