I bought the rebuild service from out and about and have had absolutely shocking customer service from them. I had to chase them twice in two weeks to actually get any fabrics sent, in that 2 weeks I had no communication from them at all. When they did arrive half of the items were missing so I had to chase again! They are the hardest company to get hold of. The only positive part of my experience was the engineer (Rocco), he was extremely helpful. (If it was a review on just him he’d get 5 stars). He went out of his way to help me with my issues and trying to contact customer services on my behalf. He went above and beyond and was doing chasing that wasn’t his job role! I now have to wait for more fabrics …… we will see how long this wait is and if the order arrives complete! Not the kind of customer service you expect from a reputable company.
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At Out 'n' About, we’re a proudly British brand helping families go anywhere, together. Founded by parents in the Bedfordshire countryside, we design award winning all-terrain pushchairs, running buggies, outdoor wagons and products built for real-life adventures, from the everyday school run to muddy countryside trails.
With over 20 years of trusted innovation, our products are known for being durable, easy to use, designed to handle years of adventure, whatever the terrain. Built to last we’re proud to support more sustainable parenting through our Preloved platform.
Whether you're a new parent, a weekend jogger, or simply love the outdoors, Out 'n' About is here to make every journey smoother, more enjoyable, and packed with fresh-air memories. Helping families go anywhere, together.See more
