Review Time
I love my double nipper this review is for the front rider I bought. I believe it has a few design faults. You have to lock the front wheel, to make it safe to use, making it really hard to steer other than in a straight line. The little cap used to put in the hole when not using the handlebars has to be forced out with a knife each time you want to use it. The front rider is great if your little ones feet don't reach the foot bars on the wheel. The front wheel twists back,when being used with the front rider, instead of facing forward if its not locked in place ,which I dont as so making it easier to steer...I hope this makes sense
I bought the rebuild service from out and about and have had absolutely shocking customer service from them. I had to chase them twice in two weeks to actually get any fabrics sent, in that 2 weeks I had no communication from them at all. When they did arrive half of the items were missing so I had to chase again! They are the hardest company to get hold of. The only positive part of my experience was the engineer (Rocco), he was extremely helpful. (If it was a review on just him he’d get 5 stars). He went out of his way to help me with my issues and trying to contact customer services on my behalf. He went above and beyond and was doing chasing that wasn’t his job role! I now have to wait for more fabrics …… we will see how long this wait is and if the order arrives complete! Not the kind of customer service you expect from a reputable company.
Products ar great and this would be a 5* review based on that. Unfortunately I have had an issue with and order placed in November 2025 (currently end of February 2026 and the foot muff in the bundle was on back order until "16th February 2026". This date has now passed with no updates from Out n abouts end on this.On trying to contact to receive an update I came across AI customer service which would not let me get through to a person to resolve the issue. I had tried phoning multiple times but the telephone cuts out after 2 and a half minutes.I have emailed multiple times and had a response asking for an order number, once I sent this follow up information I then received no response to this.I was eventually able to speak to an agent after leaving a comment on a Facebook post about this. Once I was through to an agent they explained the issue, apologised and sent me a different foot muff to use until the one ordered comes in stock.
Would be great to give a review on the Nipper Sport Double V5 that I ordered on 31st of January but mine still hasn’t arrived! After a few emails back-and-forth, getting only the answer that it’s on the way and I should wait for an email from DPD I’m beginning to get a little impatient now. My rating may change depending on the performance of the buggy, that’s if I ever receive it….
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At Out 'n' About, we’re a proudly British brand helping families go anywhere, together. Founded by parents in the Bedfordshire countryside, we design award winning all-terrain pushchairs, running buggies, outdoor wagons and products built for real-life adventures, from the everyday school run to muddy countryside trails.
With over 20 years of trusted innovation, our products are known for being durable, easy to use, designed to handle years of adventure, whatever the terrain. Built to last we’re proud to support more sustainable parenting through our Preloved platform.
Whether you're a new parent, a weekend jogger, or simply love the outdoors, Out 'n' About is here to make every journey smoother, more enjoyable, and packed with fresh-air memories. Helping families go anywhere, together.See more
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