Products ar great and this would be a 5* review based on that. Unfortunately I have had an issue with and order placed in November 2025 (currently end of February 2026 and the foot muff in the bundle was on back order until "16th February 2026". This date has now passed with no updates from Out n abouts end on this.On trying to contact to receive an update I came across AI customer service which would not let me get through to a person to resolve the issue. I had tried phoning multiple times but the telephone cuts out after 2 and a half minutes.I have emailed multiple times and had a response asking for an order number, once I sent this follow up information I then received no response to this.I was eventually able to speak to an agent after leaving a comment on a Facebook post about this. Once I was through to an agent they explained the issue, apologised and sent me a different foot muff to use until the one ordered comes in stock.
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At Out 'n' About, we’re a proudly British brand helping families go anywhere, together. Founded by parents in the Bedfordshire countryside, we design award winning all-terrain pushchairs, running buggies, outdoor wagons and products built for real-life adventures, from the everyday school run to muddy countryside trails.
With over 20 years of trusted innovation, our products are known for being durable, easy to use, designed to handle years of adventure, whatever the terrain. Built to last we’re proud to support more sustainable parenting through our Preloved platform.
Whether you're a new parent, a weekend jogger, or simply love the outdoors, Out 'n' About is here to make every journey smoother, more enjoyable, and packed with fresh-air memories. Helping families go anywhere, together.See more
