Their "no-obligation" application process is a sham. Only after a $20 fee and approval can you actually see the room and review the contract, which is fine. But they also require a full month’s deposit upfront, which they say is refundable if you choose not to proceed. Since I hadn’t moved yet, I asked for real photos of the room after being approved. Thank goodness I did! The room looked nothing like the photos online. It had no windows, was extremely small, squeezed between two other rooms, and directly opposite a bathroom.When I decided not to go ahead, they refunded $1,790, even though I had paid $1,842.65. They blamed and sent me to my bank and Stripe. For obvious reasons, both needed the original receipt showing the intended charge amount, not the refund receipt. Outpost's team couldn't understand the difference and refused to give me the original invoice or receipt, which was sitting in their application portal that I no longer had access to. As you can imagine, both the bank and Stripe confirmed that payments are processed exactly as instructed by Outpost as the merchant, with no extra fees, and Outpost are in complete control of the refund amount.The team were completely clueless about their own billing and refund process and just left me without my full deposit in the end. I would strongly advise others — especially those relocating from abroad — to be very cautious, and avoid adding this unnecessary stress to your already tricky moving situation.
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