I am deeply dissatisfied with how the company managed my policy cancellation. For weeks, I attempted to address concerns regarding unexplained changes to my coverage and benefits. I clearly communicated my need for all correspondence to be via email due to my speech impairment. Despite this, the company repeatedly called instead of responding in writing, disregarding my formal inquiries. When I escalated the situation requesting written confirmation of my benefits, they abruptly canceled my policy, leaving me uninsured immediately—without any prior warning or consideration for the risks this posed. While they may have the right to cancel, this behavior is ethically wrong. An insurer should never leave a client without coverage during a dispute without clear notice or transition time. I did not wish to leave the company; I only sought fair treatment and communication that accommodated my disability. Instead, I was ignored and effectively forced out. This experience reflects a significant lack of customer care, poor adherence to fair treatment principles, and insensitivity to accessibility needs. I strongly advise anyone who values ethical service to think carefully before choosing this company.
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