Review Time
I have been a client of the service in good faith, but my recent experience has been profoundly disappointing and unacceptable.
After questioning unexplained increases in excess amounts (while my premium stayed the same), I explicitly requested that all communication be conducted via email only due to a speech impairment that makes phone calls difficult and unreliable for me.
Despite this:
The service repeatedly ignored my written request and continued to make calls.
My concerns were never addressed in writing.
Instead of responding to my inquiries, the service cancelled my policy immediately, without my consent.
At 17:01 on 14 January, I received a formal cancellation notice indicating that my policy was cancelled effective that same day. This left me uninsured instantly, forcing me to arrange alternative insurance at short notice and additional cost.
The service later acknowledged that this was due to an internal misunderstanding between departments. I was effectively informed that my loss of coverage was the result of their internal process failure — yet I was expected to bear the consequences.
To complicate matters:
The refund processed does not match the stated cancellation date.
I had to pursue explanations and corrections.
Accessibility requirements were not honored.
I was financially prejudiced through no fault of my own.
While a regional representative eventually recognized the service failure and apologized, this only occurred after I posted a public review.
This experience raises serious concerns about:
Fair treatment of customers,
Accessibility and accommodation of vulnerable clients,
Ethical management of cancellations,
Basic communication standards.
Insurance is fundamentally about trust. When a company can cancel your coverage without consent, disregard documented accessibility needs, and leave you uninsured due to “internal errors”, that trust is shattered.
I would advise anyone considering this service to thoroughly review their documentation and communications and to reconsider whether this is a company you want to depend on when it matters most.
I am extremely disappointed in how the company managed my policy cancellation. For weeks, I attempted to address concerns regarding unexplained changes to my coverage and benefits. I clearly communicated my need for all correspondence to be via email due to my speech impairment. Despite this, the company repeatedly called instead of responding in writing, disregarding my formal inquiries. When I escalated the situation requesting written confirmation of my benefits, they abruptly canceled my policy, leaving me uninsured immediately—without any prior warning or consideration for the risks this posed. While they may have the right to cancel, this behavior is ethically wrong. An insurer should never leave a client without coverage during a dispute without clear notice or transition time. I did not wish to leave the company; I only sought fair treatment and communication that accommodated my disability. Instead, I was ignored and effectively forced out. This experience reflects a significant lack of customer care, poor adherence to fair treatment principles, and insensitivity to accessibility needs. I strongly advise anyone who values ethical service to think carefully before choosing this company.
I am deeply dissatisfied with how the company managed my policy cancellation. For weeks, I attempted to address concerns regarding unexplained changes to my coverage and benefits. I clearly communicated my need for all correspondence to be via email due to my speech impairment. Despite this, the company repeatedly called instead of responding in writing, disregarding my formal inquiries. When I escalated the situation requesting written confirmation of my benefits, they abruptly canceled my policy, leaving me uninsured immediately—without any prior warning or consideration for the risks this posed. While they may have the right to cancel, this behavior is ethically wrong. An insurer should never leave a client without coverage during a dispute without clear notice or transition time. I did not wish to leave the company; I only sought fair treatment and communication that accommodated my disability. Instead, I was ignored and effectively forced out. This experience reflects a significant lack of customer care, poor adherence to fair treatment principles, and insensitivity to accessibility needs. I strongly advise anyone who values ethical service to think carefully before choosing this company.
I strongly advise against using this company for vehicle insurance. Their Quote Promotion department refused to pay the promised amount, and here's why: They contacted my previous insurance provider, apparently to check my history, leading to a rejection based on misunderstandings of policy dates. They will also reject claims for having multiple mobile numbers or email addresses. If you plan to be away from your primary residence for an extended period, they will use that against you. When I questioned their reasoning, their promotions team was vague. It took over a week for them to respond while their sales team claimed a much faster claim process.
I visited the company’s website for a home insurance quote and followed all the steps to obtain a policy. However, I am now inundated with calls from their call center regarding life and car insurance, alongside other unsolicited offers. I receive at least 20 to 30 calls daily! This relentless harassment is overwhelming. I am now deterred and will begin the process of canceling my policy. I've also noticed a surge in robocalls since engaging with them. If you're considering a quote, be prepared for this barrage!
We suffered a robbery on December 2, 2025, and to this day, there has been no response from the company. How can it take five weeks to resolve a claim? The policyholder cannot provide a claim number; it's the company's employee who issues one for a motor vehicle accident. The level of service is far below professional standards. Please address this claim promptly; all the receipts are available.
Following an accident on November 27, 2025, I reached out the next morning. From the very first interaction, I felt genuinely heard, respected, and supported. I never felt rushed; instead, I was treated with genuine care. This was not my first interaction with the company, and they provided clear and concise instructions, eliminating any back and forth. My claim was approved within 2-3 hours, and I never needed to follow up on anything. Every aspect of the claim process was seamless. They kept me updated on the status, advised me on next steps, and guided me through the process. Personally, it was a challenging time, but I am grateful for the support that alleviated my stress and allowed me to focus on my recovery. Your professionalism and compassion did not go unnoticed. Thank you for your excellent service!
The company must stop misleading customers with false advertisements. Recently, I received a quote stating they would pay me a certain amount, but after submitting all required documents, I heard nothing back. They claim a quick turnaround for any claim, yet couldn't fulfill a simple payout. If this is how they handle small claims, I shudder to think about larger ones. Consumers should be cautious when dealing with this insurance provider.
While my experience was fine during the policy period without claims, attempting to cancel has been frustrating. I've sent multiple emails, but it seems they have gone unanswered. What are my next steps? I do not wish to continue paying for insurance on a property I no longer own.
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