i went online to enquire for life cover. i am an existing client of outsurance. my car insurance and pet insurance is with outsurance. an agent called me. she could not speak English. I had to repeat and spell everything to her. I eventually told her I cant speak to her anymore and put the phone down. Another agent called me. He asked me the same questions, I had just answered. I just gave up speaking to your customer care line. Please give your staff training. I cant even imagine the day I have to submit a claim with outsurance. What dread full people to deal with. Im moving my car insurance and pet insurance.
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