Worse customer service. I would recommend not using this company. I booked a cleaning however no one turned up. They cancelled and there was no attempt to contact me via email as they couldn’t get hold of me via phone. Happily sat on my deposit until I contacted them. When trying to rebook, was told of an added surcharge of £25 to clean 2 small racks as I live in a flat. Rude customer service told me that per the t&c I have to wait 28 days for a refund. The lady then proceeded to hang up on me with no remorse. Completely rude. I would never use this company again.
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