Booked in for an afternoon slot. Driver came at 8:30am ergardless, claiming that he couldn't see parking on my road. I said that I could see a spot from my window and offered to go down and stand in it. By the time I'd got downstairs he'd hung up on me and was no longer answering.Company rang back in the afternoon to re-book, claiming they needed surcharges for parking and because I was on the second floor (despite there being an elevator). Neither of these were made clear in the booking process. Refused to issue a refund.
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