If I could give 0 stars, I would. I booked online in advance for someone to come to my daughters flat to clean a freestanding oven and grill. She was moving in and had no other means of cooking. This company requires half of the money upon booking, then phones up a day prior to them arriving to request the remaining half of the fee.. then stating that they charge an additional £10 to clean the top of the cooker! Trying the hard sell (other appliances, Teflon liners etc)...then to top it all, during the 3 hour window they gave they rang up to say that the cleaner had broken their tooth and couldn't come...they tried to reschedule for 1 weeks time...I asked if they had other cleaners in the area, and apparently they hadn't. I asked them to refund and that takes 2-3 weeks to process ...yet they are quick to process taking my money without providing a service. An appalling experience with this company....avoid at all costs!!!
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