Last October, I had an appointment cancelled three times, with no chance of a further booking for weeks. So, I cancelled and finally got a full refund. In Early February, Louis called and somehow persuaded me to give them another go, which I reluctantly agreed to. I booked the 12noon - 4 pm slot. Yesterday at 7.30 am, I had the engineer on the phone, who said he would be with us at 8 am. When I explained that we had booked and confirmed the previous day, that it was from 12 noon onwards, he became very rude and unprofessional, and put the phone down. Obviously, he decided not to turn up. Not at all impressed, rude, unprofessional and very unreliable.Having seen my review published, I find it interesting that I have been unable to find a single review that offers more than 1 star; a lot would have been "0" if that option existed. They do not even bother to reply or offer any excuse; perhaps they have run out of them.
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