I booked an oven clean to schedule to arrive between 11am & 1pm. Was told I would be contacted half hour before. Heard nothing up to 1.30pm so called to enquire. Was informed he was running late on the previous job and would be with me within the hour. 2.40pm arrived still no sign so rang back. Told the previous clean was a nightmare and that I would definitely hear from the cleaning guy before 3pm. At 3.45pm I got a call to say that he was just leaving his last job and it was a 35 minute car journey to mine. I said don’t bother I’ve had a wasted day at home so asked for my £40 refund. That was on 9th January. I have made 6 phone calls all fobbing me off with excuses. I went to citizens advice last Friday and they are breaking the law not refund sing me so now I’m taking matters further and will not allow them to intimidate me anymore. Shocking service, stay clear!
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