I ordered this PC before Christmas. While the hardware is satisfactory and the components are decent, the price feels a bit inflated for what is provided. I accepted this and went ahead with the purchase. However, the main problems arose with delivery and customer service, which were shockingly unprofessional. The PC arrived after around five weeks, despite being ordered well before Christmas. When I first reached out, I was informed that the team responsible for assembling PCs was on holiday, which is surprising given it's the peak sales season. The following week, I was told I would get a notification once the PC was dispatched. After another week with no news, I called again and learned that the PC had actually been built earlier that week. On Friday, I called once more to inquire about the shipping delay, only to receive a ridiculous explanation. I was told that I had chosen Sunday delivery when placing the order a month prior, which was why they hadn't sent the PC sooner. This seems completely unreasonable. I paid extra for expedited shipping with the clear expectation of a prompt arrival, as I placed the order on a Thursday aiming for delivery by Sunday. Instead of owning up to their delay, they shifted the blame onto me for my delivery choice. The tone during these interactions was dismissive and arrogant, lacking any effort to resolve the issue or acknowledge their responsibility. Overall, while the PC itself is fine, the customer service and delivery experience were profoundly disappointing, especially after paying a premium price.
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