Review Time
I have been buying from OCUK for over 20 years, but the lack of customer here may shift me to a competitor.
I made a purchase to OCUK and realised a couple of days later it was an incompatible item. I immediately called to see if anything could be done, such cancel or change the item, but I was immediately told "nothing I can do". No pause or let me see what I can do. This was despite the item still sitting in their warehouse waiting for delivery pickup. So delivery continued, which cost me £3.99.
I was told I would have to call again once the package arrives to begin the returns process.
Package arrived in good condition. I didn't open it. Just simply sent it back for a refund. Returning the parcel has cost me an additional £8.60. So as you can imagine, I am not happy.
Phoned up and spoke to overclockers got some advice and ordered pc components to build a pc, put it together couldn't work out how to get the RBG lights on my graphics card so after a couple of months decided to call them up and ask. They told me they had falsely advertised the product with customisable RGB that's why I bought this model the ARGB versions are a bit cheaper than the ones with no Lighting for some reason and that willing to do a refund for me seeing as it is their mistake. Only problem there is the product has gone up £200 so if I do that I've got to come up with another £200 to get the one I wanted originally. So they have falsely advertised then as way of an apology they try ripping me off. Couldn't make it up really avoid go to OCC computing instead they don't usually turn on thier own customers.
What can I say? They built me a great custom pc. It arrived within 14 days, great packaging. Worked right out of the box. No problems whatsoever.
Thank you very much Overclockers.
One of the best places to buy computer parts from off the web and globally. Wish I had used them instead of ebuyer as they took my order and money after they went bust so no refund and I think that is criminal. Everything I have purchaised since from Overclockers have been perfect including the fast delivery.
I ordered this PC before Christmas. While the hardware is satisfactory and the components are decent, the price feels a bit inflated for what is provided. I accepted this and went ahead with the purchase. However, the main problems arose with delivery and customer service, which were shockingly unprofessional. The PC arrived after around five weeks, despite being ordered well before Christmas. When I first reached out, I was informed that the team responsible for assembling PCs was on holiday, which is surprising given it's the peak sales season. The following week, I was told I would get a notification once the PC was dispatched. After another week with no news, I called again and learned that the PC had actually been built earlier that week. On Friday, I called once more to inquire about the shipping delay, only to receive a ridiculous explanation. I was told that I had chosen Sunday delivery when placing the order a month prior, which was why they hadn't sent the PC sooner. This seems completely unreasonable. I paid extra for expedited shipping with the clear expectation of a prompt arrival, as I placed the order on a Thursday aiming for delivery by Sunday. Instead of owning up to their delay, they shifted the blame onto me for my delivery choice. The tone during these interactions was dismissive and arrogant, lacking any effort to resolve the issue or acknowledge their responsibility. Overall, while the PC itself is fine, the customer service and delivery experience were profoundly disappointing, especially after paying a premium price.
While I don’t believe the company can be entirely blamed for their courier, the service certainly fell short by ringing the doorbell and disappearing within just nine seconds. After I raised a complaint, they promptly refunded the next-day delivery but then requested the item back according to the courier's report. They have provided good service in the past, but I suppose I’ve just had bad luck this time.
Earlier this year, I purchased a video card that unfortunately turned out to be defective. After several months of troubleshooting, I identified the GPU as the culprit and reached out to the service team to request an RMA. After a few emails confirming the problem, their representative arranged for a courier to pick up the card. Within 24 hours, they had tested it and approved a brand new replacement. I received it the next day, just before Christmas. While it's disappointing to receive a faulty product, such situations can occur. What matters is how the retailer manages the issue. The service team's response was outstanding, and I am very satisfied with the support provided. I'm considering selling the replacement card to upgrade to a different model, and I will likely shop with them again.
I paid additional fees for Saturday delivery, but the driver disregarded my address and made no attempt to deliver the package. The support team has not responded to my refund request for the extra delivery charges I incurred to receive my parcel on time.
I purchased a GPU during Black Friday, and it arrived without any issues. However, I have yet to receive an invoice or receipt. I called yesterday to request one, but it hasn't arrived. When I check online, I can only see a record of an old purchase from 2021. I tried calling again today, but the message indicates that they are closed, stating that their hours are Monday to Friday from 9 AM to 5 PM. It's currently Friday at 11:15, and the lines are unavailable.
I have a faulty part in my case, which isn't directly the company's fault, but it has been quite frustrating. Since transitioning from console to PC, I've faced nothing but issues. And I won't even begin to discuss the challenges with the support team.
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