I have been buying from OCUK for over 20 years, but the lack of customer here may shift me to a competitor.
I made a purchase to OCUK and realised a couple of days later it was an incompatible item. I immediately called to see if anything could be done, such cancel or change the item, but I was immediately told "nothing I can do". No pause or let me see what I can do. This was despite the item still sitting in their warehouse waiting for delivery pickup. So delivery continued, which cost me £3.99.
I was told I would have to call again once the package arrives to begin the returns process.
Package arrived in good condition. I didn't open it. Just simply sent it back for a refund. Returning the parcel has cost me an additional £8.60. So as you can imagine, I am not happy.
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