So, here is the review I tried to leave in response to an email from the company. However, because I rated them one star, the review didn't submit. So, I guess instead I'll leave my extremely negative review here, in this public forum. Summary - predatory business practices that try to manipulate you - for example rejecting 1 star reviews, insisting on keeping your card details even if your company policy doesn't permit this. Sugary - sweet to the point of sickly sales/pr outfit. FACT - this service is a convenience platform for FREE SOFTWARE. I need them this year, so I'm eating all of this up. Next year, eat my dust overleaf. And, in the meantime, this review should tell you everything you need to know :-)
Not well. Your company has a deliberate policy of refusing to issue quotes and honour POs for orders of less than 5 licenses. This cost me a week of bureaucracy, and it still isn't over because after I persuaded my organisation to allow me to make a card purchase against its usual policy, your firm is by default giving me a 'membership' which is code for keeping my card details so it can automatically charge me next year. So, I still need to interact further with your company to get my card details removed. Tick, tick, tick, tick, tick, tick, tick. By next year I will have (a) found an alternative service; and (b) spent the whole year telling my friends and contacts in the science world about your practices, and why they shouldn't use your service either.
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