Review Time
So, here is the review I tried to leave in response to an email from the company. However, because I rated them one star, the review didn't submit. So, I guess instead I'll leave my extremely negative review here, in this public forum. Summary - predatory business practices that try to manipulate you - for example rejecting 1 star reviews, insisting on keeping your card details even if your company policy doesn't permit this. Sugary - sweet to the point of sickly sales/pr outfit. FACT - this service is a convenience platform for FREE SOFTWARE. I need them this year, so I'm eating all of this up. Next year, eat my dust overleaf. And, in the meantime, this review should tell you everything you need to know :-)
Not well. Your company has a deliberate policy of refusing to issue quotes and honour POs for orders of less than 5 licenses. This cost me a week of bureaucracy, and it still isn't over because after I persuaded my organisation to allow me to make a card purchase against its usual policy, your firm is by default giving me a 'membership' which is code for keeping my card details so it can automatically charge me next year. So, I still need to interact further with your company to get my card details removed. Tick, tick, tick, tick, tick, tick, tick. By next year I will have (a) found an alternative service; and (b) spent the whole year telling my friends and contacts in the science world about your practices, and why they shouldn't use your service either.
So, here is the review I tried to leave in response to an email from the company. However, because I rated them one star, the review didn't submit. So, I guess instead I'll leave my extremely negative review here, in this public forum. Summary - predatory business practices that try to manipulate you - for example rejecting 1 star reviews, insisting on keeping your card details even if your company policy doesn't permit this. Sugary - sweet to the point of sickly sales/pr outfit. FACT - this service is a convenience platform for FREE SOFTWARE. I need them this year, so I'm eating all of this up. Next year, eat my dust overleaf. And, in the meantime, this review should tell you everything you need to know :-)Not well. Your company has a deliberate policy of refusing to issue quotes and honour POs for orders of less than 5 licenses. This cost me a week of bureaucracy, and it still isn't over because after I persuaded my organisation to allow me to make a card purchase against its usual policy, your firm is by default giving me a 'membership' which is code for keeping my card details so it can automatically charge me next year. So, I still need to interact further with your company to get my card details removed. Tick, tick, tick, tick, tick, tick, tick. By next year I will have (a) found an alternative service; and (b) spent the whole year telling my friends and contacts in the science world about your practices, and why they shouldn't use your service either.
Overleaf, since a few days, totally lost its value.Does refuses to compile, and most importantly: it does not give fix suggestions anymore! That makes the program worthless. It was the most useful feature, and now it is abolished. Very disappointing
It has been a great service for long time, but sadly now it is quite useless.All my projects now take too long to compile and most of them are not compiled at all. I can not work like this.I had to download everything and use texmaker locally, to work decently.Great GUI but if it is not anymore functional, it became useless.
Overleaf used to be decent. Free accounts could at least handle small projects. Now, even a few pages and a single longtable over two pages won’t compile. The “collaboration” features are weak, and compiling locally is infinitely faster and more reliable. Their business model is textbook bait-and-switch: make it cheap and useful, then strip features and push subscriptions. Overleaf offers nothing you can’t do better with local LaTeX, PDF annotations and/or GitHub. Don’t use it, don’t endorse it.
Claim your business profile now and gain access to all features and respond to customer reviews.
An online LaTeX editor that's easy to use. No installation, real-time collaboration, version control, hundreds of LaTeX templates, and more.
