overstock.com

1.1
1.1 Based on 60 reviews

...

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Gwyneth S.
Terrible experience.

This company should consider changing its name to reflect its poor service! I ordered an item, received a label, and then was informed of delays because the item was never available. They charged me before shipping, which is unacceptable. They claimed they couldn't cancel the order because it might still ship. It took five days to discover it was out of stock, followed by another 3 to 5 days to process my refund. They assured me another warehouse had it, but that was false. The quality of this company has severely declined since its inception.

1
Date of experience: Oct 31, 2025

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