Supposed to be £15 in credit on my electric account for standing charges in a empty property, neighbour in the upstairs property brought a hand written letter to us which tells us we owe over £200 and now got a charge of £36 pound because they sent someone out there. Can’t make it up with this company. Emailed for statements and no reply. Such hard work with this supplier. Lost more in time dealing with them then they charge
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